- 1
Challenge
Students, faculty, and visitors needed round-the-clock support that a small staff couldn't provide alone.
- 2
What We Built
A multilingual AI assistant for San Francisco Bay University that answers academic questions, handles IT requests, and generates course materials for faculty.
- 3
How It Worked
Built on GPT models with LangChain, it accepts text, voice, and documents, escalates unresolved issues to a ticketing system, and notifies staff by email.
- 4
Impact
The university now offers scalable, always-on support across campus, in multiple languages.
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